Every personalized video or interactive video made with Pirsonal goes through different statuses or states.
Video statuses help us organize the information in the user dashboard. A video status also helps us execute other actions, like for example communicating with your marketing automation tool of choice when a video has been created.
In this article, you’ll learn the four different video statuses handled by Pirsonal.
Video Status or State
- Error: Videos with “error” status will not be created because of an error. When this happens, you’ll normally see an error code and/or message with more information about the error. If the error persists, please contact support.
- Processing: Videos showing this status are currently being created.
- Queue: Videos in the queue will be processed as soon as there is a processing slot available.
- Done: When a video has been successfully created, a “done” status will be shown.
Webhooks and Video Status
A webhook is a notification or communication system between applications. Pirsonal supports standard and secure webhooks. When you use a webhook with a template, the webhook will only be processed when any of the following video status take place: