Knowledge Base

Recover Username or Reset Password

If you forget your Pirsonal username/email or password, let us know and we’ll send the information you need to access your account.In this article, you’ll learn how to recover your username/email or reset your password.

Before you start

  • If you don’t have access to the email address on file for your account and need to reset your password, please contact support.

Reset password

When you forget your Pirsonal password, we’ll send password reset instructions to the email address associated with your account profile. For security purposes, we don’t store password information, so we can’t give you the existing password on your account.

To reset your Pirsonal password, follow these steps.

  1. Navigate to the Pirsonal login screen.
  2. Click Reset Password?
    Reset Password
  3. Enter your username/email and click Request.
    Request Password Reset

If you don’t receive password reset instructions within an hour or two, check your junk or spam folder. If the issue persists, please contact support.

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