Templates & Projects

I Can’t Edit A Personalized Video Template or Project

If you received the following message when trying to edit or save an existing template is because the template is not active:

“Error updating template: {“code”:1028,”message”:”Template inactive”}”

To prevent this from happening, simply activate the template by clicking on the template status toggle.

Turning A Template Or Project On and Off

If your template is off, activate it by following these steps:

  1. Log in into your account
  2. Go to Templates
  3. Find the personalized video template you want to deactivate and click on the blue toggle button.
    how to deactivate a template in pirsonal
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